The 18 Immutable laws of Corporate Reputation
Alsop (2004) outlines key strategies for creating, protecting and repairing your most valuable asset: corporate reputation
ESTABLISHING A GOOD REPUTATION
Law 1: Maxmize your reputation and create reputational capital
Law 2: Consistently measure your reputation
Law 3: Learn to play to many audiences and multiple stakeholders
Law 4: Live out your personal values and ethics
Law 5: Be a model citizen
Law 6: Convey and communicate a compelling corporate vision
Law 7: Create emotional appeal
KEEPING A GOOD REPUTATION
Law 8: Recognise your shortcomings
Law 9: Stay vigilant to ever present perils
Law 10: Make your employees your reputation champions
Law 11: Control the internet before it controls you
Law 12: Speak with one voice
Law 13:Beware the dangers of reputation rub-off
REPAIRING A DAMAGED REPUTATION
Law 14: Manage crises with finesse
Law 15: First time fix is critical
Law 16: Never underestimate public cyncisim
Law 17: Remember that when it comes to reputation, being defensive is offensive
Law 18: If all else fails… there is the option of a name change (clearly this is the last resort)
Reference:Alsop, R. J. (2004). The 18 immutable laws of corporate reputation. Creating, protecting, repairing your most valuable asset. London: Kogan.






